Ticket Deflection 101: How a Knowledge Base Will Save You Money

Many companies have user software, whether it is a game or useful application, as their end product. Ticket submission is an effective solution to keep in touch with your users and work on your software improvements. But what happens when your support team gets overflooded with tickets from your customers? Hiring more employees for your support team will raise support costs and overall company’s costs. Continue reading

How Marketers Stay Productive: Michael Piddock of Glisser

glisser

This week we feature, Michael Piddock Founder and CEO of Glisser. Glisser provides interactive presentation software that pushes slides to audience devices and integrates voting, questions, and feedback.

In this interview, you can read more about his work at Glisser, favorite marketing tools, productivity tips as well as his advice for budding marketers. Continue reading

7 Gaps to Fix Your Content Marketing Strategy

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In marketing, you need to plan every single detail of your strategy before actually proceeding to the execution of the plan. But there are always those little things that we did not pay attention to and that seem like a bug in a perfect algorithm that we made.

This article, however, will mention a few mistakes that are often made in content marketing and they might just help you discover the smaller mistakes that you have been making along the way. Continue reading

How Marketers Stay Productive: Krzysztof Adamus of FreshMail

freshmail

This week we feature, Krzysztof Adamus Co-founder, Chief Commercial Officer at FreshMail. FreshMail is an intuitive and reliable system for sending email marketing messages. It offers a range of optimisation tools, expanded reports and functionalities

In this interview, you can read more about his work at FreshMail, favorite marketing tools, productivity tips as well as his advice for budding marketers. Continue reading